ResponsibilitiesData Entry – Receive and document lab dip correspondence (submission, approvals, rejections, cancellation)Interface with customers and vendors as needed for clarification and information to process requestsWeekly late lab dip report follow up with vendorsConfirm colorfastness acceptance customers on approvals lower than spec before database entryGo direct to vendor for any vendor related confirmation (submit I vs 1)Interface with cross functional team members when needed. (RSM-regional shade manager, ISA, etc.)Receives requests direct customer or ISA(inside sales team) depending on agreement with customerSupport Corrective Action plans, implement changes to process as recommended by continued improvement efforsRequired QualificationsCollege or above education major in Textile, English or relevant education backgroundProficient English reading and writing capability is essentialGood logical mind to process daily lab dip database operation and cognos reportingDetail orientated to ensure data accuracySense of customer service and team spiritCan work as a bridge between customers and vendors to deliver customer expectation accurately and effectivelyTake ownership of regional customer color development work independentlyDesired Qualifications College or above3+ years working experience, experience of working with global outdoor brand is highly preferredColor knowledge can be an advantage